WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Works under supervision to support complex patient access operations. This position ensures that services are accessed efficiently by serving as a single point of contact for patients, physicians and employees to access clinical services while maintaining a high level of customer service to all internal and external customers.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School

• Experience
  3 years of hospital admitting/ scheduling experience or equivalent.

JOB DUTIES

• Schedules patient care procedures accurately (procedure, exam, area or physician referral, location, time of procedure); balances exams with patient/customer time request and provider availability.
• Interviews patient and/or physician’s office to obtain medical history and patient demographic information and documents in EPIC and electronic systems. Coordinates with physician’s office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits. Maintains department productivity standards.
• Pre-registers patient cases by entering complete and accurate information in electronic medical records prior to patient’s arrival. Identifies and verifies all essential information pertaining to intake, insurance verification/eligibility, and precertification on all applicable patient accounts. Revises information in computer systems as needed. Documents pertinent information and efforts in computer system based upon department documentation standards. Maintains department productivity standards.
• Reschedules exams at patients’ or departments’ requests.
• Initiates confirmation call back to patient to include appointment reminder, location, time, prep instructions, and/or financial responsibility.
• Ensures all exams are scheduled with proper clinical indicators and coding nomenclature.
• Counsels offices and/or patients when an "out of network" situation becomes apparent or other potential pay or technicalities arise. Coordinates with Financial Counselor to identify funding source and additional information needed to secure accurate third-party billing and/or patient financial responsibility.
• Coordinates as needed with other departments/ancillary areas for special needs or resources.
• Demonstrates ongoing competency skills including age-specific competencies, above level problem solving skills and decision-making abilities.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.