Assistant Director Department Operations, IM

Requisition #812780

ABOUT UT SOUTHWESTERN MEDICAL CENTER

The University of Texas Southwestern Medical Center ranks among the top academic medical centers in the world.  Its faculty members – who are responsible for a broad array of groundbreaking biomedical research advances – are respected for their dedication to teaching and patient care.  The medical center has four degree-granting institutions: UT Southwestern Medical School, UT Southwestern Graduate School of Biomedical Sciences, UT Southwestern School of Health Professions and the UT Southwestern School of Public Health.  The schools train about 3,700 medical, graduate, and allied health students, residents, and postdoctoral fellows each year.

UT Southwestern was named one of the Top 5 Best Organizations for Leadership Development (BOLD) Award winners by the National Center for Healthcare Leadership (NCHL) in 2022. The NCHL conducts a survey of health care organizations across the U.S. every other year to assess all components of organizations’ efforts to prepare and develop leaders.

A great medical center offers outstanding patient care in addition to fine teaching and innovative research.  We emphasize compassionate medical treatment.  UT Southwestern’s physicians are equipped to bring the latest laboratory findings to each patient.  We provide inpatient care to nearly 117,000 people and oversee approximately 3 million outpatient visits annually. UT Southwestern has approximately 21,000 employees and an operating budget of approximately $4.1 billion.

POSITION SUMMARY

The Assistant Director Department Operations for the Department of Internal Medicine manages operations staff and provides oversight for all clinical, educational, and research operations tasks and responsibilities such as, scheduling and timekeeping, facilities management, procurement and supply chain, faculty recruitment, adherence to policy, operational analysis and reporting, and budget preparation and execution. Expected to provide insight to leadership based on the interpretation of operations.  Serves as department/center liaison to internal leadership and external groups.  Must meet the established criteria based on budget, staff, and faculty size for use.  Strong strategic leader who has experience managing a large department.

This role will be on-site providing direct departmental operations which includes Faculty Affairs; Human Resource Administration; Marketing, Communications, Digital Content, and Information Resources; and administrative oversight of the department’s 16 divisions, which encompasses 760+ faculty physicians, 300+ physician trainees, and 800+ staff.

EXPERIENCE AND EDUCATION

REQUIRED

·        Bachelor’s degree in business administration, healthcare administration, science, or a related field. 

·        Four (4) years of experience with logistics and operations.

·        Two (2) years in a management role. 

·        An equivalent combination of education and relevant experience may be considered in lieu of a degree.

PREFERRED

·        Master’s degree with commensurate work experience strongly preferred. 

·        Managed a large department. 

JOB DUTIES

·        May perform some or all of the following:

·        As part of the leadership team, makes decisions based on operations analysis.

·        Oversight of daily operations of the department by coordinating effectively with all department groups, offices, divisions, and other parts of the institution. 

·        Actively oversees activities that are related to or have an impact on the department, assuring compliance and standardization. 

o   Oversight of Faculty recruitment

o   Oversees/reviews procurement, business affairs, and supply chain processes and transactions.

o   Assists with facilities management.

o   Prepares and administers budgets for operational programs in collaboration with Department Administrator

o   Staff Performance Management process. 

·        Oversight of the creation of the department’s operational processes, procedure, policies, forms, and workflows, including but not limited to performance Improvements initiatives, orienting and training staff on specific processes and service standards, and ensuring staff has the tools and resources necessary to perform assigned tasks.

·        Assists with the development of strategic operational action plans both internally and institutionally.

·        Oversight of the management of operational and quality issues and trends, analyzes subsequent data, facilitates stakeholder meeting to propose solutions to management for performance/process/quality improvement, presents statistics and reports to department leadership for performance improvement opportunities.

·        Oversight over the departmental continuous process improvement projects, reporting databases, and quality metrics.

·        Provides strategic consultation and guidance to leadership on related operational issues, evaluates business proposals, and creates recommendations for optimizing operational impact on department initiatives.

·        Oversight of the preparation of contractual agreements and associated budgets; ensures the timely submission of proposals or agreements, which meet institutional or departmental mandates.

·        Provides a high level of service commitment to process improvement and product quality for internal and external customers. Completes complex projects as requested.        

·        Must have an executive presence and may represent the Department Administrator for operational matters and liaison for business activities. 

·        Consistently attends meetings and has an institutional minded view when representing the department on financial/operational issues.

·        Sets a tone of service excellence and is collaborative in nature focusing on data-based decision-making.

·        Performs other duties as assigned.      

WORKING CONDITIONS

·        Work is performed primarily in an office environment.

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community.  As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.